For a long time, I didn’t have a family doctor. I’ve been fortunate in that I’ve been fairly healthy, but recently with the problems I’ve been having with my knee, I’ve realized that I should find a doctor I can see over the longer term.
I started searching around a while ago and found a doctor, who was associated with a sports/physio type clinic. He took a look at my knee and sent me off for x-rays and ultrasound. It was important, he said, that I go to a particular x-ray clinic, and that I could go same day or perhaps next day. It turned out there was a wait of a week and a half for an appointment. No matter. Off I went.
Next step was to make a new appointment with my doctor to review the findings. I called the clinic. They put me on hold twice, then transferred me to a voice mail. I was less than amused, but I called back later and made an appointment. When I mentioned what happened, I was told, “sorry, we must have been busy”.
I showed up for my appointment with my doctor, but he wasn’t in the building. They didn’t know where he was, but he had told reception that he would be back in half an hour. I guess my time wasn’t so important that he would arrange his personal business around his appointments. Maybe it was an emergency. When he showed up, we had a rushed appointment, because I had other business after.
The doctor requisitioned an MRI for my knee since the x-rays and the ultrasound didn’t reveal my problem. He told me that some places take a long time to get an MRI but not this clinic. No. He would have one for me in 6 weeks. He told me if I wanted anything for pain and discomfort he knew of an herb that would give me good results. They use it in some places in Europe all the time. He didn’t tell me the name. I suggested we get the MRI done and talk about herbs later. I took the requisition to reception and they processed it. Someone there reiterated that it was taking about 6 weeks for an MRI. The doctor also wanted me to have a test called an EMG which was administered at this clinic by the physio folks. OK. I made an appointment to have that done as well.
In three days I got a letter from the hospital telling me that my MRI was scheduled 6 months down the road – that’s months, not weeks. Yikes. The day of my EMG I got a call from the clinic. They had to cancel my EMG, but they would reschedule. OK. I rescheduled for the following week. They canceled that one too. I made a third appointment.
Meanwhile, I have had no diagnosis and no treatment. I’ve decided that I’m in the wrong place. I made an appointment with another doctor for tomorrow. He comes recommended. I’m somewhat frustrated to be starting over, but I’m sure I can have my x-rays and ultrasound sent to the new guy from the old guy. I simply wasn’t feeling the love. Even in the medical business, client service counts.