We had a little basement flooding this morning after loads of rain overnight. Before called an expensive plumber, I decided to call 311 and see if maybe there was a city drain issue causing the problem. Within an hour, there was a City truck at my door. The fellow who came  checked the outside drain and said it was clear. He suggested there was likely a blockage in our drains.

I thought, ok I’m going to have to call in the plumber, which my new friend from the City said, let me take a look…maybe I can plunge it out for you. He brought in a plunging device, inserted it in the drain and in about 4 seconds, it was clear and everything was draining fine.

Let’s give credit where credit is due – 311 worked brilliantly today. The City worker was knowledgeable, fast, and willing to help. I’m very impressed how well the system worked, especially on a Sunday morning!