The Toronto transit union held the first of a series of town-halls yesterday to hear from Torontonians about issues with public transit in Toronto. This is a brave step by a union reeling from photos of sleeping employees and the like. It marked recognition by the union that they are in the customer service business. Union members apologized to the public repeatedly, and I think those apologies were well taken.
However, we shouldn’t think the problems with public transit in Toronto are all the fault of the transit employees. Keep in mind that our provincial government just shelved promises of some regular reasonable funding. Tough times and all that.
I don’t mind paying increased taxes for better transit. However, if I pay more taxes I have some expectations that go along with that. I don’t want my increased taxes to go to fund trips to conferences around the world (sorry Mr. Giambrone) and I expect some much better planning in the future.
The town-halls are a good start, and good for the union for getting them going. Let’s hear what the public wants to see improved. Proceed with much consultation. Let’s avoid a repetition of the terrible St. Clair project in the future. As for the province, they’re going to have to belly up to the bar, so to speak, and work out a way to fund a top rate transit system.