That Mr. Weston. He’s always thinking about his customers and how to improve the grocery shopping experience. Like when they tried out price-fixing on bread on a massive scale, so we wouldn’t be confused with all those different prices. Now they’ve got a new idea, which I noticed today at my local No Frills.
They got rid of that pesky express cash aisle. Instead, they started calling the self-checkout aisle an express lane. See, I can get checked out faster by doing it myself. What an idea. As a bonus, Mr. Weston can have one person helping out for several checkout stations. Efficiency and productivity as well as customer service. In the “you piss in my boots and tell me it’s rain” department, this is an award-winning idea. Thank you Mr. Weston for thinking of your customers once again.
I will make one little aside. That is that me and my fellow house-husbands who do the shopping regularly know perfectly well who the fast vs slow cashiers are. We don’t need no stinkin’ express line because we know that one of the speedy cashiers can move a whole line-up through faster than one of the slower ones. If I’m in a hurry, I know which line to pick without Mr. Weston telling me.
Do I use the self-checkout? Well, I have tried it, but I rarely use it. In my world, I much prefer dealing with a human, saying hi, and engaging in a bit of chit-chat before heading off on my merry way. Do you use self-checkouts? Or am I just a problem customer who can’t keep up with the times?